Modifying account settings

CAUTION: Changing your account settings may make Service Desk unusable.

To modify your account settings:

  1. Choose Options from the Tools menu.
  2. Click the Accounts tab.
  3. In the Accounts tab page, click Accounts. A dialog box is displayed in which you can modify account properties.  
  4. In the Friendly Name field, type an easy to use name for this account. If you use several accounts to work with Service Desk, you use this name to select an account.
  5. Contact your system administrator for the following information:
    1. Type the account name you use when working with Service Desk in the Account Name field.
    2. Type the password in the Password field.
    3. Type the name of the computer hosting the Service Desk server in the Server Name field.

NOTE: On a client, you set your account the first time you make a connection to Service Desk using the Connection Wizard. If Service Desk worked before, the account settings should be correct. There may be a number of reasons why Service Desk doesn't work as you would like it. For example, the database is not running or the Service Desk application server is not running.

Related topics

Working in three-tier mode
Switching between accounts

© Copyright 1999 - 2002 Hewlett-Packard Company