If you have different roles when using Service Desk, or two
persons are working on the same computer, you need to define
multiple accounts.
You can add a new client account at any time using the procedure
described here. However, if the client is started after a new
installation, or after an upgrade, but no account has been created
the Connection Wizard is started automatically, see the link to the
topic Creating Server Connections below.
To add accounts:
Click Start in the taskbar.
Point to Programs, and then point to
hp OpenView Service Desk 4.5.
Select the Client submenu.
Choose ClientAccounts.
In the Accounts dialog box, click
Add.
The Properties dialog box is displayed.
Enter a name for the account in the Friendly Name field,
this is the name that will be displayed in the client accounts
dialog box.
Enter an Account name and Password, these will be
used by the system to log the account into Service Desk.
In the Server name field, enter the name of the Service
Desk application server the client account should connect to. If
the server's port number has been changed from the default of
30999, the new port number must be inserted after the server name
with the syntax, myappserver:12345.
To test the connection to the server, click the Test
Connection button. A message is displayed confirming that
the connection was made.