strPopupDef="Verdana,9,,PLAIN"
strItem = "An item is the basic element that holds information in Service Desk. Items include service calls, work orders, organizations, configuration items, changes and more. To find a list of installed items, click Items in the index of the help system."
strITSM = "Abbreviation of: IT Service Management - a structured approach to maintain services to level agreed upon with customers. Service Desk is a solution for IT Service Management."
strCFMan = "The process of identifying and defining the configuration items in a system, recording and reporting the status of configuration items and requests for change, and verifying the completeness and correctness of configuration items."
strImpact = "A code assigned to incidents, showing the extent of deterioration in normal user service levels."
strPriority = "A code assigned to incidents, showing the importance of the impaired service for the customer."
strSearch_code = "A string of uppercase characters, identifying an item. The search code is used as a shortcut to find items. "