Service Desk is a very flexible software solution for IT support organizations. Service Desk can support you in any area of your work. You will find space to write down side notes and you will find items that allow detailed descriptions of problems. Each day you will use Service Desk.
Some people start the day by using Service Desk to collect the activities to do that day. Other people wait until they are notified when a new item is assigned to them, then they use Service Desk to review the details of the item. You can get to work with Service Desk in different ways: