Resetting views

You can discard modifications you applied to system views. System views are the views that are defined for all users of Service Desk. You cannot remove a system view.

To reset a system view:

1. Point to Current View in the View menu.
2. Choose Define Views.
3. In the Views list select the view you want to reset.
4. Click Reset.

Caution: Always make sure you click Reset. If the view you selected is a custom view, the last button right of the views list is the Remove button. Clicking Remove will delete the custom view from your hard disk.

NOTE: If you select a view and the last button to the right of the views list does not change into Reset, the view has not been changed.

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