Determining the items shown in views

Use the filter to hide items you do not want to show in the view. For example, in a service call view for help desk employees it may be useful to show service calls that are not completed yet. In this view you can create a filter to show only service calls having a status such as Announced, Accepted or In Progress.

To change the filter settings, do one of the following:

• In the Filter dialog box, change the settings in the Standard tab page. With the Standard tab page you can create a filter for the most commonly used fields of an item. Type or select a value for the appropriate field.
• In the Filter dialog box, create criteria for filtering in the Advanced tab page.
  To create a criterion, in the Advanced tab page do the following:
  1. Select a field from the Fields list. You can select any of the fields in the item. If the field refers to another item, you can also select fields from the referred item.
  2. Select an operator from the Operator list. The operator determines how the value is compared to the field's value to make the criterion apply. For example, if you select 'is more than', then an item is shown when the field's value is greater than the value given in the criterion.
  3. Depending on the selected field, select or type a value in the Value field.
  4. Click Add Item To List.
• To remove a criterion, in the Advanced tab page do the following:
  1. Select the criterion you want to remove in the Find Items that Match These Criteria list.
  2. Click Remove.

• Changing fonts and colors of rows
• Sorting items in views