In table views, card views, tree views, quick views and quick
find dialog boxes you can add or remove fields. By adding fields
you add detail. By removing fields you focus on specific
differences between items. The less fields you select for a view,
the faster Service Desk will retrieve the information for the
view.
The same field is shown differently in different views. For
example, see the images below. In a table, fields are shown in
columns while in a card view a field is a line on the card. In a
tree view, the fields are all shown on one line at the tree's
node.
Field as column in a table view.
Same field as line in a card view.
To add a field to the view:
In the Fields dialog box, choose an item from
which you want to show the fields in the Select available
fields from list. You can choose fields from the item for
which you are setting the fields and any of the items that can be
related to that item.
Select the field you want to add in the Available
Fields list.
Click Add.
To remove a field from the view:
In the Fields dialog box, select the field you want to remove
in the Shown Fields list.
Click Remove.
To modify the formatting of the field:
In the Fields dialog box, click
Format.
In the Format Fields dialog box, select the
field you want to format in the Shown Fields
list.
Select a format from the Display Format list.
Depending on the field's type, you will have one or more formats to
select from.
Select the width of the field. Select Specific
if you want the field's contents to always have a specific width.
If you select the Specific option, type a width in
screen pixels in the width field. In other cases select the
AutoSize option.
Select an alignment for the field. The alignment determines the
alignment of the field's contents within the field's column or the
field's width in the view.
Tips:
To add a field quickly, you can also double-click the field in
the Available Fields list.
To add more than one field to the table view. First select one
field from the Shown Fields list, then hold the
CTRL-key and select the other fields you want to
add. When you have completed your selection click
Add.
To remove more than one field from the table view. First select
one field from the Shown Fields list, then hold
the CTRL-key and select the other fields you want
to remove. When you have completed your selection click
Remove.
To format a field quickly in a table view, right-click on one
of the headers in the view and choose Format
Fields.
Tips: