HP OpenView Service Desk is designed for speed. However, the first time you use some part of Service Desk, it takes more time than the second time you use that same part. In this page and the pages linked to this page, you can read how to use Service Desk at maximum speed.
With Service Desk you can manage large amounts of information. The information is stored on a central database server, so you share the information with your colleagues. Two main factors influence the time that Service Desk takes when performing a task:
You will not have a great influence on the number of colleagues You can, however, have your influence the amount of data sent from the server to your computer.