The first time you use Service Desk, you must create a database
connection using the Service Desk connection wizard. The
information that you have entered the first time you logged on is
stored on your hard disk.
When starting Service Desk, the application tries to make a
connection to the Service Desk application server with the
information stored on your hard disk. If the information is not
found, the Service Desk Connection Wizard is started. If
information is found and Service Desk is able to connect to the
application server, Service Desk will open the console. If
information is found but the information is incorrect, then a logon
dialog box is shown. If the system administrator has configured
Service Desk to always use the logon screen, you must logon using
the logon dialog box.
To log on to Service Desk:
In the logon dialog box, type your user name, password and the
name of the computer where the Service Desk application
server.
If the logon dialog box is displayed after you created a
connection with the Connection Wizard, you may have made a typing
error in the account name or the password. Type your account name
and password again in the logon dialog box. If the logon is
successful, the new information is saved.
In other cases, the server may not work or the system
administrator has changed the name of the server or reset your
password. In this case, contact the system administrator and ask
for your correct account name, password and server name, then type
the account name, password and server name in the logon dialog
box.