You can control the way times are displayed in Service Desk. The
changes you make do not affect other users. Three types of time
format are supported: short, medium, and long. You construct time
formats using date-time symbols.
After you have specified the format for each type, you can select a
format type to be displayed in the following areas of Service
Desk:
Time fields in forms
Time component of date-time fields in forms
Time fields in views
Time component of date-time fields in views
For example, you may want to display the short time format in a
particular table view, and the medium or long time format in
forms.
To change the format of time fields:
Choose Options from the Tools
menu.
Click the Time formats tab.
Specify the required format options using valid date
symbols.
Use the sample time format displayed in the
Sample field to verify the settings.
Click Apply to apply the changes and leave the
dialog box open, or click OK to apply the changes
and close the dialog box. Alternatively, click
Cancel to cancel the changes.