The outbound e-mail feature in Service Desk can be configured to
send you an e-mail message when an item is assigned to you in
Service Desk. Outbound e-mail can also be used to send confirmation
messages to you if use Inbound e-mail to send e-mail messages to
Service Desk.
E-mail messages sent by Service Desk will contain the following
information:
From: The Service Desk address sending the e-mail message.
To: This will be your e-mail address.
Subject: This depends on the message type. When an item is
assigned to you the ID number will be included.
Message body: The message body specifies basic information
about the service call or other item. The message body consists of
fixed text, and default variables that are substituted with
information from the service call or other item.
Attachments: This is optional depending on the message type,
and the e-mail configuration settings in Service Desk.
To verify your system options in Service Desk:
From the Tools menu, choose
Options, then click the Advanced
tab. Verify that the option Send me e-mail when items are
assigned to me is selected.
Open the Person item and verify that your e-mail address
is entered correctly.
Verify that Service Desk is configured for e-mail
messaging by your system administrator. See the System
Administrator's Guide for detailed configuration
information.