NOTES:
- In the Operator list, the operator "exists" will search for items that have any value in the field, "doesn't exist" will search for items that have no value in the field (in other words, where the field is empty). For example, to create a query to find all service calls where no CI has been entered: choose Configuration Item from the Field list and Doesn't Exist from the Operator list, click Add to List and then Find Now. The results will include all service calls where the CI is blank.
- When specifying criteria based on fields that contain hierarchical values, use the operators "equals" and "not equal to" for searches based on the particular value specified in the Value field. Use the operators "in tree with root" and "not in tree with root" for searches based on values equal to or below the hierarchical root specified in the Value field. For example, your hierarchy of configuration item categories may contain the value "Printers" with a number of sub-categories including "Inkjet" and "Laser". (The "Printers" category may itself be a sub-category of "Hardware".) To create a query to find all service calls reported against any type of printer: choose Configuration Item;Category from the Field list, choose in tree with root from the Operator list, and choose Hardware/Printers in the Value field; then click Add to List and then click Find Now. The results will include service calls reported against inkjet, laser, and any other category of printer.
- If you add more than one criterion to the list, only items that meet all of the search criteria are found.