If you and your colleagues share a computer for Service Desk,
you must take care not to use one account for different people. If
one or more persons would use one account, than the information in
Service Desk would not reflect actual work done by those
persons.
To prevent using one account, you must switch accounts.
To switch accounts, do one of the following:
Log off from Windows and log on to Windows under your own
name.
If you log on to Windows sharing a Windows user name with
colleagues, close Service Desk first. Re-start Service Desk and log
on to Service Desk under your own name.
NOTE for system administrators:
For proper account usage, you should do one of the following:
Protect Windows with passwords and allow the use of profiles
for different users.
Alternatively, if users share Windows user names you could set
Service Desk to always use the logon dialog box.
NOTE for system administrators:
For proper account usage, you should do one of the following: