Creating server connections

In three steps, the connection wizard helps you create a connection from the Service Desk client to the Service Desk server. The Service Desk client is the computer you work on and the Service Desk server is the computer containing the information. A connection is needed to identify yourself as a legitimate user of Service Desk.

The connection wizard only sets the information that is needed on the client computer. The information you enter in the wizard is not tested. To actually connect to the Service Desk server, you need an account on the server. The account name and password entered in the connection wizard must be equal to the information as stored on the Service Desk server. Ask the Service Desk system administrator for your account name and password.

The connection wizard starts the first time you start Service Desk or whenever you add an account on the Service Desk client. The connection wizard consists of six pages. In these pages you enter the following information:

1. Service Desk Server Name. Enter the name of the Service Desk application server the client account should connect to. If the server's port number has been changed from the default of 30999, the new port number must be inserted after the server name with the syntax, myappserver:12345.
2. Account Name and Password. Type the name of your Service Desk account and the password to identify you as the user of the account. You must enter an account name and password before you can continue with the wizard. The account name and password are only tested when you start Service Desk.
3. Friendly Name. Type a name you would like to use when selecting the account in the Accounts dialog box. For example, you may use the name to identify the specific Service Desk server or the role of the account. You must enter a friendly name before you can continue the wizard.
4. Congratulations. This is the final page. Click Finish to save the new connection.

Related Topics

• Logging on to Service Desk
• Starting Service Desk